If you are searching for jobs near me or exploring latest Western Alliance Bank jobs, an exciting opportunity has opened for an IT Manager - ServiceNow. This role is perfect for those interested in latest jobs in Dallas 2025 and bank jobs in Dallas. If you are looking for jobs in Western Alliance Bank careers or careers in bank jobs, this position could be a great fit for you. The latest information technology jobs in Dallas are available, offering high paying jobs for skilled professionals.

Position: IT Manager - ServiceNow
Location: Phoenix, AZ; Dallas/Irving, TX; Columbus, OH (ONSITE ONLY)

Responsibilities:

• Lead ITSM Program Delivery: Assume a hands-on leadership role in Incident Management, Change Management, Asset Management, and Configuration Management within ServiceNow as required.

• ServiceNow Implementation: Act as the primary resource advising on the ServiceNow implementation, collaborating with stakeholders to validate and set the approach for program delivery.

• Stakeholder Coordination: Coordinate with internal stakeholders and provide guidance on enterprise governance requirements to support effective oversight.

• Assess ITSM Challenges: Work closely with key stakeholders to assess current ITSM-related challenges and make recommendations to enhance service delivery through ServiceNow.

• Contribute Thought Leadership: Provide methodology, presentations, and whitepapers to ensure all available technical solutions are considered when making critical decisions for the platform.

• Analyze Business Requirements: Analyze and translate business and technical requirements into solutions that align with ServiceNow out-of-the-box capabilities, considering future configurations and upgrades.

• ServiceNow Operations Support: Support day-to-day ServiceNow operations, including user/group administration, reporting, metrics, and SLAs.

• Innovative Technology Approaches: Leverage both proven and innovative technology approaches to solve complex business problems effectively.

• Customer Communication: Communicate with customers in non-technical terms, understanding their business needs, and providing suitable solutions.

• Provide Technical Leadership: Guide, train, and lead the technical delivery team to ensure successful implementation and continuous improvement.

• Business Case Analysis: Conduct business case analysis to support decision-making processes and align with strategic goals and objectives.

• Vendor Partner Relations: Build and maintain relationships with key vendor partners, incorporating industry best practices and monitoring emerging trends.

What You will Need:

• 10+ years of experience in ITAM/ITSM, IT Operations, and Infrastructure.

• BA/BS degree or equivalent work experience.

• Extensive experience with ServiceNow modules including Asset Management (HAM/SAM), Incident Management, Change Management, and more.

• Proven experience in designing and developing complex ServiceNow solutions aligned with IT service and operations processes.

• Experience with ServiceNow Tool Integrations (e.g., monitoring tools, third-party systems).

• Strong Microsoft Office Suite proficiency (Word, Excel, PowerPoint, Visio, Project).

• Excellent communication and facilitation skills, with the ability to work flexibly and analytically in problem-solving environments.

• Strong knowledge of agile principles and SDLC.

• Experience in consulting, technical leadership, and/or service delivery support.

• Strong knowledge of commercial products/solutions, especially COTS software application products.

This role provides an excellent opportunity to join a forward-thinking team and contribute to the growth and success of IT services within Western Alliance Bank. It is an ideal position for professionals seeking high paying jobs with opportunities for leadership and technical growth in the banking and IT sectors.